Luckyvibe Casino Privacy Policy

Who Controls Your Data

The data controller for information collected through Luckyvibe is Metlait SRL, the entity operating the platform under E-gaming Licence No. 0000064 from the Tobique Gaming Commission. Any request relating to personal data should be directed to [email protected], which routes to the team responsible for data protection matters within the operator’s organisation.

Where Your Data Is Processed

Metlait SRL is registered outside Australia, and account data may be processed and stored on servers located in a different jurisdiction from the one in which the player is based. Transfers of this kind are limited to what is necessary to operate the account, process payments through the providers listed below and meet the verification obligations attached to the Tobique licence. Data is not sold or transferred to third parties for marketing purposes unrelated to operating the account.

What We Collect

Registration collects your name, date of birth, email address and country of residence. The payments system separately records deposit and withdrawal history, the payment method used and, where relevant to a KYC check, the account or wallet details behind a transaction. Verification may require an Australian driver’s licence or passport and a utility bill or bank statement as proof of address. Technical data, including IP address, device type, browser version and session logs, is recorded automatically each time the account is accessed, and cookies are used to support login sessions and site functionality throughout a visit.

How Long We Keep It

Account and transaction records are retained for as long as the account remains active and for a further period after closure to meet audit and anti-fraud obligations tied to the Tobique licence. Closing an account does not remove historical transaction records immediately; these are retained for the applicable regulatory period before deletion, after which only aggregated, non-identifying data may be kept for internal reporting.

Cookies on the Platform

Cookies on the site fall into two categories: strictly necessary cookies that keep you logged in and remember cashier settings, and analytics cookies that measure how the site is used to identify performance issues across pages. Necessary cookies cannot be disabled without affecting core functionality such as staying logged in during a session. Analytics cookies can be limited through your browser’s cookie settings, which will block new cookies of that type without affecting your ability to register, deposit or play.

Payment data is shared with the payment providers processing a given transaction, including Visa, Mastercard, Skrill, Neteller, MiFinity, MuchBetter and the relevant cryptocurrency payment processors handling Bitcoin, Ethereum, Litecoin, Dogecoin and USDT deposits. Identity documents submitted for verification are shared with the KYC review team and, where required, with a third-party verification service used to confirm document authenticity. Game outcome and session data is shared with the software providers supplying the games played, including Pragmatic Play, Evolution Gaming, Play’n GO and BGaming, strictly for the purpose of operating those games and detecting irregular play. You have the right to request access to the personal data held about you, to have inaccurate data corrected, to request deletion where retention is not required for legal or regulatory reasons, to restrict or object to certain processing, and to receive a copy of your data in a portable format. Requests of any of these kinds should be sent to [email protected] and are actioned by the data protection team.

If a Request Is Not Resolved to Your Satisfaction

Where a data protection request is not resolved to your satisfaction directly with Luckyvibe, a complaint can be raised with the supervisory authority applicable to the jurisdiction in which Metlait SRL is registered, referencing E-gaming Licence No. 0000064 and the Tobique Gaming Commission as the relevant licensing body overseeing the operator.

Why We Process Your Data

Data is processed to open and administer the account, to run the cashier and process deposits and withdrawals across the methods listed in the terms and conditions, to complete KYC verification as required under the Tobique licence, to detect fraud and enforce the account rules described in the terms and conditions, and to respond to support enquiries sent to [email protected]. Processing for these purposes is necessary to provide the account and cannot be opted out of while the account remains open.

Contacting Us About Your Data

Requests relating to access, correction, deletion or any other aspect of this policy should be sent by email to [email protected], with the request clearly described, including the account email address, so it can be routed to the correct team without delay.